Legal
Short, because the service is simple. If something here is unclear, ask us before you agree to it.
We collect the analytics events you send us, store them for your plan's retention window, and let you query them. We try to keep it available; the Scale plan carries a 99.9% monthly SLA with service credits, other plans do not.
Event data is yours. We process it to run the service and for nothing else — no resale, no advertising, no training of models on it. You can export it at any time and deletion is immediate on request.
Do not send us special categories of personal data, credentials, or payment card numbers in event properties — the system is not built to hold them. Make sure you are allowed to collect what you collect from your own visitors.
No using the service to track people across sites you do not operate, to build profiles of individuals, or to circumvent someone else's privacy controls. We will close an account for this without a refund.
Plans are billed monthly or annually in advance. Overage does not interrupt ingestion; we ask you to move up a plan instead. Annual plans are refundable pro rata in the first 60 days.
Cancel whenever, from the dashboard, effective at the end of the period. We may end an account for non-payment after two written notices, or immediately for section 4. On termination your data stays available read-only for 60 days, then is deleted.
We are liable to the amount you paid us in the preceding twelve months, except where the law does not allow that limit. The service is provided as is; analytics is not a system of record for billing or compliance, and should not be used as one.
If we change these terms materially we will email you at least 30 days before they take effect. Continuing to use the service after that is acceptance; if you would rather leave, we refund the unused period.
Last updated 2 September 2026. Governed by German law.